1. What payment methods do you accept?
We accept various payment methods including credit and debit cards, online payments, and bank transfers. Please check with us directly for any additional payment options.
2. Do you show everything on your website that is available in-store?
Not all of our in-store items are listed on the website. Our stores carry an even wider range of furniture and homeware, so feel free to visit one of our Auckland locations for the full selection.
3. Does The Design Store offer interest-free terms?
Yes, we offer interest-free payment options. For details on eligible products and terms, please contact us or visit one of our stores.
4. Should I measure things up before I come in to buy furniture?
Absolutely! We highly recommend measuring your space and entryways beforehand to ensure the furniture you choose will fit perfectly in your home.
5. Do you offer furniture assembly?
Yes, we provide furniture assembly services for an additional fee. Our team is here to help make your purchase as convenient as possible.
6. Is there a The Design Store Gift Card?
Yes, we offer gift cards that make a perfect gift option for friends or family. You can purchase them in-store or online.
7. What if I have missing parts in my order?
If any parts are missing from your order, please contact our customer service team, and we will promptly arrange for the missing pieces to be sent to you.
8. What can I do if my order doesn’t arrive within the expected timeframe?
If your order is delayed, please reach out to our customer service team. They can track the shipment and provide an updated delivery estimate.
9. I have received an order that’s not mine, what should I do?
If you’ve received the wrong order, please contact us immediately. We will arrange to have the incorrect order returned and ensure the correct items are sent to you.
10. Can I change or cancel my order once it’s been dispatched?
Once an order has been dispatched, changes or cancellations are typically not possible. However, please contact us, and we will do our best to assist you.
11. What if I receive a product that is damaged?
If your item arrives damaged, please reach out to our customer service team right away. We will assist you in arranging a replacement or resolving the issue.
12. Why is the color of the product on the website different from the actual product?
Due to screen settings and lighting differences, there may be slight color variations between the website images and the actual product. If you have specific concerns, please ask our team for details.
13. How long will delivery take?
Delivery times vary based on location and product availability. We aim to deliver most items within 3-10 business days. For specific delivery timeframes, check our shipping policy or contact us directly.